Application Support Analyst

Application Production Support Analyst (L1/L2)

Montréal, QC | Hybrid (3 days onsite)

We’re hiring an Application Production Support Analyst for a global bank in Montréal. You’ll be the first point of contact for production issues across a portfolio of banking applications. You’ll monitor production, fix known issues, send unknown ones to Level 3, and own changes to the production environment.

What you’ll do

• Monitor production activity and carry out fixes when needed
• Handle incident, problem, change, and user request management at L1/L2
• Work with development teams on L3 escalations and release priorities
• Make sure change requests follow group and department policies
• Log work in the support tracking tool and help cut down recurring issues
• Analyze control results, report on them, and fix what they turn up
• Join project phases early so the support team is ready for upcoming releases
• Cover after-hours and weekend work when needed

What you bring

• 5+ years in application or production support
• Strong database skills in Oracle and MS SQL
• Hands-on Unix/Linux and day-to-day command line work
• Scripting in Shell and PowerShell
• Scheduling with Autosys
• Monitoring with Geneos and Sysload
• File transfer protocols and SharePoint
• Professional working proficiency in English (French may be required)

Nice to have

• Banking or financial services background
• Core banking applications or data warehousing
• DevOps exposure
• Project management experience