Application Support Analyst (M365/SharePoint)

• Location: Adelaide, SA (Hybrid)
• Contract Duration: 12-Month Contract

We are seeking an experienced Application Support Analyst (M365 / SharePoint.) to join our client team on a 12-month initial contract in Adelaide.
Key Responsibilities

• M365 & Cloud Policy Administration: Assist with Microsoft 365 application configurations, cloud policies and daily operational maintenance.
• Microsoft Release & Update Management: Review and triage upcoming Microsoft releases. Prioritize critical updates, collate impact assessments and collaborate with internal communications to draft clear user updates.
• BAU Incident & Request Management: Take complete end-to-end ownership of tickets through to resolution or handover, delivering clear, proactive and empathetic communication to end users throughout.
• Major Incident & Change Support: Assist Major Incident Leads during high-priority outages by conducting user impact assessments and front-line communication. Participate in Change reviews and issue system outage notifications.
• Trend Analysis & Knowledge Management: Monitor ticket trends to detect recurring issues and escalate to Problem Management. Author and update technical documentation alongside user-facing self-help guides.
• Application Support: To support core tools, including Knowledge Central (document management) and SharePoint (troubleshooting & administration).

What We Are Looking For

• Technical Expertise: Proven background supporting enterprise applications, with demonstrated hands-on experience across SharePoint and the broader Microsoft 365 suite.
• ITSM / ITIL Frameworks: Solid grounding in ITIL best practices across Incident, Request, Change, Problem and Knowledge Management processes.
• Communication Skills: Ability to translate complex technical concepts into accessible, clear and empathetic language for non-technical stakeholders.
• Problem-Solving Mindset: A proactive approach to identifying system trends, resolving tickets efficiently and proposing ongoing process enhancements.

Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

• Certifications (Desirable):

• ITIL v3 / v4 Foundation certification.

• Microsoft 365 certifications (e.g., MS-900 M365 Fundamentals, MS-102 M365 Administrator, or SharePoint Online certifications).

• Experience: 3+ years of experience in an Application Support, L2/L3 Technical Support, or M365 Specialist role within an enterprise environment.

Eligibility & Work Location

• Working Rights: Applicants must have full working rights in Australia to be considered for this position.
• Visa Sponsorship: Please note that NO visa sponsorship is available for this position.
• Work Arrangement: This role requires hybrid attendance and does not support full-time remote work. Adelaide based - not available on remote.

How to Apply
APPLY NOW by submitting your CV.
Should you have any questions or queries, please contact Daniel Philip on [0434 508 345](tel:0434 508 345) for a confidential discussion.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.