Application Support Analyst (SRE)

Summary:
The successful candidate is expected to be a skilled Production Support and SRE professional with experience supporting mission-critical business applications from both a technical and business support perspective.

A techno-functional, hands-on Support/SRE individual with exposure to modern technologies is desirable. Experience in Agentic AI will be a value addition.

Skillset Requirements:
Minimum 5 years of business-facing application support or Site Reliability Engineering (SRE) experience.

Experience in diagnosing and resolving complex system issues across multiple technology layers.

Experience in supporting triage, incident management, and problem management.

Proficient in Control-M, Unix commands/Bash, and Shell scripting.

Good knowledge of Cloud Computing (AWS and/or Azure) and Cloud-Native technologies.

Experience with Linux and containerization (Kubernetes).

Experience with monitoring/scheduling tools such as Autosys, Control-M, Datadog, Terraform.

A great attitude and a proactive learner.

Hands on experience in supporting business facing applications and users.

Good written and verbal communication skills.

Strong analytical, problem-solving and stakeholder collaboration skills.

Possess positive learning and collaborative mindset.

Agile, fast learner and able to adapt to changes