Application Support Analyst (TechnologyOne)

Application Support Analyst

South East Melbourne | Hybrid Working | Initial 6-Month Contract

Our client is seeking an experienced Application Support Analyst to join their Technology team on an initial 6-month contract through to April 2027 .

Working within a collaborative Applications Team, you will support a portfolio of enterprise applications that underpin critical business operations across a large and complex environment. This is a hands-on role that combines application support, stakeholder engagement, vendor management and continuous improvement initiatives.

Key Responsibilities

• Provide day-to-day support and administration of enterprise business applications.
• Investigate, troubleshoot and resolve application incidents, problems and service requests.
• Manage user access, permissions and application configurations.
• Work closely with business stakeholders to understand requirements and provide application support and guidance.
• Liaise with software vendors and third-party providers to drive issue resolution and service improvements.
• Support application upgrades, testing, deployments and enhancement initiatives.
• Monitor and support integrations, interfaces and data flows between systems.
• Assist with application documentation, support procedures and knowledge base articles.
• Contribute to continuous improvement initiatives focused on reliability, performance and user experience.
• Participate in change, incident and problem management activities within a structured IT environment.

About You

To be successful, you'll bring experience supporting enterprise applications within a complex environment and be comfortable working across both business and technical stakeholders.

Skills & Experience

• Experience as an Application Support Analyst , Applications Analyst , Business Systems Analyst or similar.
• Experience supporting enterprise or business-critical applications.
• Strong troubleshooting and problem-solving capability.
• Exposure to SQL and application-related data analysis.
• Experience supporting integrations, interfaces or API-driven environments.
• Strong stakeholder engagement and communication skills.
• Experience working with software vendors and external support providers.
• Knowledge of ITIL service management practices.

Highly Regarded

• TechnologyOne experience.
• ERP or enterprise business systems experience.
• Experience within local government or similarly complex environments.
• ServiceNow or other ITSM platform experience.
• Experience supporting application upgrades, testing and release activities.

What's On Offer?

• Initial 6-month contract with potential for extension.
• Hybrid working arrangements.
• Exposure to a diverse enterprise applications environment.
• Opportunity to contribute to both BAU support and application improvement initiatives.
• Supportive and collaborative team culture.

For a confidential discussion, please apply here.