Application Support & Integration Engineer

We are looking for an Application Support & Integration Engineer to join our team and support telecom platforms, CPE management systems, and integrations with third-party applications. The role combines telecom application support, system integration, API development, Linux/WebLogic administration, scripting, and network troubleshooting .

Key Responsibilities

• Develop and support fixed broadband and FWA use cases related to CPEs managed through the HDM platform.
• Design and develop RESTful APIs based on technical documentation, including defining API inputs, outputs, and required integrations.
• Maintain and support the HDM (Home Device Management) system and ensure its availability and stability.
• Monitor and troubleshoot CPE connectivity, provisioning, and communication issues .
• Investigate and resolve missing or non-provisioned CPEs in coordination with Network and Security teams.
• Design and develop Splunk dashboards to monitor fixed CPE statistics, connectivity, and system performance.
• Develop and maintain integrations between the HDM platform and third-party systems to expose and consume HDM functionalities.
• Troubleshoot connectivity issues across fixed, mobile, and core network environments.
• Support application and middleware environments, including Oracle WebLogic .
• Develop scripts using Python, Bash, and PowerShell to automate operational and troubleshooting activities.
• Perform basic database administration and queries using Oracle, SQL Server, MySQL, or PostgreSQL .
• Test and troubleshoot APIs using tools such as Postman and Swagger .
• Work closely with Network, Security, Application, and other technical teams to resolve incidents and deliver new technical solutions.
• Participate in on-call support and production troubleshooting when required.
• Coordinate with vendors and third-party teams when required.

Desired Candidate Profile

The ideal candidate should have hands-on experience in a telecom or ISP environment, with a strong understanding of fixed broadband, FWA, CPE connectivity, and network integration.

Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering , or a related field.

2+ years of relevant experience in telecom, ISP, application support, system integration, or a similar environment.

Strong experience with Linux administration , preferably Red Hat/CentOS.

Good knowledge of Windows Server Administration .

Hands-on experience with Oracle WebLogic administration .

Good knowledge of RESTful APIs, JSON, and XML .

Experience with API design and testing using Postman and Swagger.

Ability to build and integrate APIs based on technical documentation .

Good scripting skills using Python, Bash, and PowerShell .

Knowledge of databases such as Oracle, SQL Server, MySQL, or PostgreSQL , including basic queries and backup/restore activities.

Good understanding of IP networking, routing, firewalls, and VPNs .

Experience troubleshooting network connectivity issues .

Experience with Splunk dashboards and monitoring is a plus.

Experience with HDM/CPE management platforms is highly preferred.