Application Support Associate

Overview We’re looking for a motivated junior professional - ideally a recent graduate or someone with 1-2 years of IT experience - to join our well-established and supportive global team. This role is ideal for someone eager to learn from senior experts, develop technical expertise in enterprise environments, and grow into a Technical Application Expert over time.

You’ll manage critical applications for our clients in a highly regulated sector. You will gain hands-on experience with ITSM processes, cloud environments, and enterprise access management while ensuring smooth day-to-day operations.

Team structure and support coverage As part of a globally distributed team spanning UTC-6, UTC+1, and UTC+8 time zones, you will contribute to around-the-clock service coverage. This role might include participation in a rotating on-call schedule, providing support for critical P1/P2 incidents outside standard business hours after the training period.

Key Responsibilities:

• Provide Level 1.5 / Level 2 support for business-critical enterprise applications.
• Handle Incident Tickets, Service Requests, user access management, and Active Directory / SSO.
• Triage tickets and analyse application logs to identify root causes of reported issues.
• Guide global users on correct system usage to prevent recurring operational issues, potentially deliver user trainings.
• Assist in creating and maintaining operational documentation and runbooks.
• Manage Incidents and Service Requests in accordance with ITIL best practices using ServiceNow.
• Work closely with senior colleagues to resolve complex technical issues and learn system and application architecture.

Requirements Qualifications, Skills and Experience: Education which suit the position

• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• University education (Master's degree)

Must have:

• A degree in IT or a related technical field (Fresh graduates are welcome).
• Basic understanding of Cloud platforms (AWS/Azure).
• Technical familiarity with Server OS (Windows and/or Linux).
• Basic understanding of ITSM / ITIL processes.
• Hands-on attitude, analytical thinking, and a problem-solving mindset.
• Strong desire to learn technical documentation and log file analysis.
• Excellent communication skills and fluency in English (written and spoken) to interact with global users.

Nice to have (considered a big plus):

• Knowledge and understanding of databases (SQL).
• Experience with User Access Management (Active Directory, Okta, SSO).
• Experience with Low-Code platforms (Mendix) for root-cause identification is a strong advantage.
• Exposure to Azure DevOps framework and Agile ways of working is beneficial.
• Familiarity with regulated environments (GxP, ISO 13485) or standard operating procedures.

Why join us?

• You’ll be mentored by experienced professionals who will guide your growth into a Technical Application Experts.
• You’ll gain deep industry knowledge in a highly regulated, knowledge-intensive sector.
• You’ll work in a team where collaboration, knowledge-sharing, and continual improvement are a priority.
• You’ll have the opportunity to contribute to real-world projects from day one.

Language skills

English - Intermediate (B2)