Application Support - Autodesk Civil 3D

Application Administrator - Autodesk Civil 3D

Work Location: DLF Cyber City, Gurugram

Work Mode: In Office (Mon-Fri)

Summary

Application administrators administer Hatchs standard engineering delivery tools and systems, while playing an important role in support and implementation. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.

They respond to tickets and serve as a contact/liaison for functional users, Information Managers,  and IT technical staff for technical issues. They provide application-level expertise, coordinating with the vendors as required.

They work with the global Technical Implementation Specialists and relevant functional leads to understand the requirements for each tool or system used on a specific project in resolving technical issues.

Responsibilities

• Manage, support, and resolve complex software, vendor and proprietary technical issues
• Identify and resolve medium to highly complex production problems for support of applications
• Maintain system documentation
• Maintain current knowledge of relevant technologies as assigned
• Collaborate and interact with various stakeholders
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Lead and participate in efforts to develop and implement processes for application and system monitoring
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
• Undertake integration between various systems using available API's and web services
• Adhere to standards and processes for systems in Hatch
• Provision of 1st Level Application Support. For example, configuration or project set-up issues
• Work on and close out support, or administrative tickets
• Willing to work after hours as part of a global team

Qualifications

Skills

• Understand the workflow and process requirements of complex application systems
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Excellent verbal, written communication and ability to work well with others
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
• Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience

• Minimum 3-5 years experience in the Information Technology field

• 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)

• Experience with at least one of the following Autodesk CAD platforms:

• AutoCAD Civil3D

• Experience in process automation, best practice approach, technology efficiency, and effectiveness

• Experience with ACC/BIM360/Forma - Design Collaboration an asset

Knowledge

Bachelors degree or equivalent combination of education, training or work experience