Application Support - Banking

About the role

This is an application support role in the banking domain requiring 4+ years of experience in application architecture and support methodologies. You will monitor, maintain, and support enterprise applications to ensure high availability and performance in a 12-month contract position based in Kuala Lumpur.

Key responsibilities

• Monitor, maintain, and support enterprise applications to ensure high availability and performance.
• Investigate and resolve application-related incidents, problems, and service requests within agreed SLAs.
• Perform root cause analysis and implement permanent fixes to prevent recurring issues.
• Collaborate with development teams for bug fixes, enhancements, and deployment activities.
• Manage application configurations, patches, and upgrades in production and non-production environments.
• Document processes, troubleshooting steps, and technical solutions for knowledge sharing.
• Ensure compliance with security and regulatory standards during application maintenance.
• Provide on-call support and participate in incident management during critical outages.

About you

• Bachelor's degree in Computer Science, Information Technology, or related field is desired.
• 4+ years of application architecture and support methodologies experience in banking.
• Proficiency in SQL and relational databases (e.g., Oracle, MySQL).
• Experience with Linux/Unix environments and scripting (e.g., Shell, Python).
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Good analytical and troubleshooting skills.
• Experience with Agile methodologies such as Scrum or Kanban.
• Knowledge of Java/.NET applications and middleware technologies.
• Understanding of API integrations and web services.
• Strong communication and collaboration skills for working with cross-functional teams.