Application Support (Client Account Manager)

Role Overview:

As a Client Account Manager, you will act as the key liaison between clients and our ERP system. This role combines accounting knowledge with client management, ensuring successful system implementation, issue resolution, and continuous client satisfaction.

You will work closely with clients to understand their accounting processes, provide practical solutions, and support them throughout their system journey.

Job Descriptions:

1. Client Engagement & System Implementation

• Serve as the primary point of contact for clients during system setup and implementation
• Gather and analyze client requirements to ensure accurate system configuration
• Provide post-implementation support and handle client inquiries effectively

2. Issue Analysis & Solutioning

• Review client data to identify discrepancies and operational issues
• Recommend appropriate accounting treatments and system solutions
• Communicate findings and solutions clearly to both technical and non-technical stakeholders

3. Documentation & Knowledge Management

• Develop and maintain system documentation, including updates and new features
• Document recurring issues and solutions to build internal and client knowledge bases

4. Client & Project Management

• Lead client discussions, meetings, and project updates
• Coordinate with internal teams (e.g., developers) to resolve system-related issues
• Manage timelines and ensure project deliverables are met
• Mentor and guide junior team members when required

5. Continuous Improvement

• Identify opportunities to enhance system workflows and user experience
• Provide feedback to improve product functionality and client satisfaction

____________________________________________________________________________________

Job Requirements:

• Eligibility: Malaysian candidate only.
• Education: Diploma or Degree holders of Computer Science, Information Technology, Enterprise information system, IT related disciplines or Accounting.
• Experience: 2 to 3 years of experience, preferably in the ERP (Accounting Modules) and IT industry or property management sector.
• Language: Proficient in English and Bahasa Malaysia (Mandarin is an added advantage)
• Technical Exposure: Experience with accounting or ERP systems is preferred but not mandatory

Key Competencies

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities and meet deadlines
• Leadership capability and confidence in client-facing situations
• Self-driven, detail-oriented, and high level of integrity

_______________________________________________________________________________________

Apply Now

If you are passionate about ERP software and interested in expanding into the technology space, we invite you to join us and be part of our innovation journey.

We welcome passionate individuals with a strong accounting background who are eager to explore the IT industry. Apply now and become a key part of our innovative journey!