​Application Support

JOB PURPOSE

​The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.

​CORE RESPONSIBILITIES

• ​Application support and troubleshooting

• ​First level support for core application e.g. CargoWise , NetSuite , WMS

• ​Diagnose and resolve application Tickets within IT SLA

• ​Log, track, and manage incidents through to resolution

• ​Escalate complex issues to vendors or internal technical teams when required

• ​User Assistance

• ​Response to user inquiries and requests in a timely manner

• ​Deliver training and guidance to end-users on application functionality

• ​System Maintenance

• ​Monitor application health, logs and performance

• ​Apply patches , updates and configuration changes as required

• ​Ensure integrations and scheduled jobs are running correctly

• ​Ensure compliance with IT Regulation and IT Operation standard

• ​Collaboration and Continual Improvement

• ​Work closely with team to resolve cross-functional issues

• ​Participate in application testing, upgrades and deployment projects

• ​Identity opportunities to improve and optimize application usage

• ​Vendor Coordination

• ​Work with external vendors to resolve application issues

• ​Follow up on tickets and ensure timely resolution

• ​Validate fixes and ensure quality of service delivery

• ​Data Accuracy & Issue Analysis

• ​Investigate data inconsistencies across systems

• ​Perform root cause analysis on recurring issues

• ​Ensure data integrity between applications

• ​Documentation & Knowledge Management

• ​Maintain documentation for:

• ​Known issues and resolutions

• ​Application processes and workflows

• ​Contribute to knowledge base and support procedures.

​QUALIFICATION

• ​Bachelor’s degree in computer science , information technology or related field

• ​Proven experience in application support , IT Helpdesk or System administration

• ​Strong knowledge of enterprise application e.g. ERP , WMS , TMS or similar

• ​Understanding of ITIL Process and service management practices

• ​Excellent problem-solving , communication and documentation skills

• ​Experience with cloud-based application and SAAS platforms

• ​Familiarity with Microsoft 365

​REQUIRED SKILLS

• ​Customer service orientation and collaboration mindset

• ​Ability to manage multiple priorities jobs

• ​Fluent in Thai and English both writing and speaking

• ​Project management

• ​Ability to work cross-functionally (IT, Finance, Operations, HR)

• ​Experience with NetSuite, CargoWise, or similar systems