Application support

Role & responsibilities

Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.

• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.•    Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
  Skill Description-
  Expertise in digital patient experience, omnichannel navigation, and virtual intake workflows 
  Ability to support SEO-integrated provider directories & reputation analytics
  Skills managing consumer data flows into EMR/CRM systems
  Familiarity with digital chatbot/AI platforms and patient access pathways
  Data quality management for provider listings, locations, services
  Troubleshooting web integrations, mobile responsive tools, and identity access
  Experience working with Digitize Traditional Care Systems like Language Services Association,InQuicker and other similar applications