Application Support Consultant

The maritime industry is going digital - and BASS is at the helm. Based in Cyprus with teams spanning across Malaysia, Hamburg, and Oslo, we've just launched BASSnet Neo, a cloud-native SaaS fleet management platform for ship owners, ship managers, and operators worldwide. Demand is surging, and we're scaling our global commercial team to ride the wave. Website: www.BASSnet.no

We are looking for a dedicated and customer-focused Application Support Consultant to join our Service & Support team. In this role, you will be responsible for providing timely and effective technical support for ERP applications, ensuring high service quality and customer satisfaction.

You will play a key role in troubleshooting system issues, managing support tickets, and collaborating with internal teams to continuously improve system performance and user experience.

What should you have?

• A strong sense of ownership in managing support tickets, ensuring timely resolution within SLA expectations
• Ability to communicate clearly and professionally with customers, keeping them informed throughout the issue lifecycle
• Hands-on experience in troubleshooting system errors, data issues, and performance problems
• A proactive mindset to identify recurring issues and contribute to long-term solutions
• Capability to perform root cause analysis and think analytically to resolve problems
• Interest in knowledge sharing, including contributing to knowledge bases and documentation
• Exposure to system upgrades, patching, or maintenance activities
• Ability to guide and educate users on best practices in using ERP systems
• Flexibility to support service desk operations when required

What do you need to qualify?

• Bachelor’s degree in information technology, Computer Science/Engineering, or equivalent
• Minimum 2 – 4 years in supporting in-house applications or ERP systems in any IT industry
• Familiarity with ERP platforms (e.g., SAP, Oracle ERP, Microsoft Dynamics, NetSuite). Understanding of functional areas like finance, procurement, HR, and supply chain workflows.
• Experience in customer support tools like (Zendesk, ServiceNow, Salesforce) or equivalent
• Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).
• Software development is not a mandatory responsibility of this position, however programming experience in .NET would be an advantage
• Practical and/or technical knowledge of maritime software or maritime industry is an added advantage.
• Excellent command of English is a must.
• Willing to work on shift.

Is the above relevant to you? You are most welcome to apply online.