Application Support Consultant

About the role

This is not a typical IT role. We're looking for someone with hands-on HR experience in Hong Kong — particularly in payroll, MPF, leave administration, or general HR operations — who is ready to apply that knowledge in a new way: helping enterprise clients use our HRMS platform effectively. Your day-to-day will involve working with our HK clients (large enterprises across multiple industries) when they have questions about how to handle real HR scenarios in our system — calculating overtime, processing MPF contributions, applying leave entitlements, generating payroll runs, and so on. You'll be the person who understands the HR question first, then works with our technical team to deliver the right solution.

Key responsibilities

• Be the first point of contact for HR/payroll-related questions from our HK enterprise clients
• Translate client HR scenarios into clear, actionable requests — bridging the language between HR teams and our technical delivery teams
• Walk clients through how to apply HK HR policies (Employment Ordinance, MPF, tax filing, leave rules) within our HRMS platform
• Investigate and resolve issues by checking system data, escalating to L2/R&D where needed, and following through to closure
• Support User Acceptance Testing (UAT) for new releases, especially on payroll, leave, and attendance modules — your HR perspective ensures we're testing for real-world scenarios
• Maintain a clean knowledge base of common HR scenarios and their system solutions
• Collaborate with our Project, R&D, and Application Support teams across the region

About you

• Bachelor's degree in Human Resources Management, Business Administration, or related discipline
• 1–2 years of hands-on HR experience in Hong Kong — HR Officer, HR Assistant, Payroll Officer, HR Executive, or similar
• Solid understanding of HK HR policies — Employment Ordinance, MPF Schemes Ordinance, payroll calculation logic, leave entitlement rules, tax filing basics
• Customer-oriented mindset with strong communication skills
• Willingness to learn the technical side — basic database concepts, SQL queries, and ticketing tools
• Native Cantonese; fluent English and Mandarin for cross-team collaboration
• HK work authorization (PR, IANG, or valid work permit)
• Experience using any HRMS platform as an end user (Workday, SAP SuccessFactors, Dayforce, Talenox, Workstem, or similar)
• Comfort with Excel (pivot tables, VLOOKUP, basic data manipulation)

About us

BIPO is a leading one-stop human resources provider in Asia Pacific, helping organisations manage complex end-to-end HR processes through our cloud-based Human Resources Management System and industry-leading solutions — covering Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & BPO, and Flexible Employee Management. Headquartered in Singapore with offices across 13+ countries and regions, we serve clients ranging from SMEs to multinational enterprises with business links in over 10 countries.