Application Support Consultant

Who you are

• A logical thinker who enjoys working through a problem until it’s solved
• Self-motivated, the kind of person who figures things out rather than waiting to be shown
• A person who genuinely wants to help customers and puts them first
• A clear communicator, both in writing (chat and email) and on a call
• Able to explain things simply and clearly to customers of all levels
• Comfortable using Excel
• Hungry to learn and keen to develop with us
• A degree or recent graduate background (any subject)
• Experience in a customer-facing role, including part-time, retail or hospitality work
• An interest in finance, education or technology

What the job involves

• If you’re early in your career, curious about how software works, and you like solving problems for people, this role is a strong place to start. You’ll join our support team, learn our platform inside out, and build the foundations to move into roles like Customer Success, Account Management or Implementation as you grow with us
• Answering customer queries through live chat and tickets, and seeing them through to a resolution
• Investigating issues, working out what’s going wrong, and fixing it or escalating it to the right person with clear communication throughout
• Logging incidents accurately, with replication steps and expected outcomes, so our developers can resolve them quickly
• Spotting gaps or errors in our user guides and AI-generated responses, and feeding back to the team who own them so customers always get accurate, up-to-date answers
• Configuring application settings to match each customer’s needs
• Taking ownership of your own learning: digging into new products and features as they launch, using everything available to you, and making yourself the go-to expert
• Helping out across the team wherever you’re needed. It’s a growing business, so there’s always something new to get stuck into
• How a fast-growing B2B SaaS business works from the inside
• Technical troubleshooting and how software is built and released
• The world of school and MAT finance, a specialist area that makes you valuable
• How to communicate clearly with customers, including senior finance professionals
• A strong grounding in our platform, which is the best starting point for progressing into other roles in the business, such as Customer Success, Account Management or Implementation

The application process

• Apply with your CV and a few lines telling us why this role appeals to you. A cover letter isn’t required, but we’d like to hear from you

Benefits

• Remote based role
• Funded CPD
• Enhanced maternity and paternity leave
• Allowance for home office - £200 to make your set up perfect!
• 27 days + bank holidays with a buy back option
• Private health insurance including dental cover and opticians!
• Broadband allowance - £26 per month tax free
• Life insurance
• Fully expensed company meet ups/socials in Birmingham and Bristol (4 x per year)