Application Support Engineer 2

Shift:

24/7 Rotational Shifts (including Night Shifts)

Required Skills:

• L2 Application Support
• Production Support
• Incident Management
• Troubleshooting
• SQL Queries
• Windows & Linux Support
• IIS / Web Server Support
• SLA Management
• Ticket Handling (ServiceNow, Jira, Remedy, etc.)
• Root Cause Analysis (RCA)
• Production Control Activities

Responsibilities:

• Provide L2 support for customer-facing applications.
• Analyze and resolve production incidents.
• Troubleshoot application, IIS, and server-related issues.
• Perform SQL query-based validations and issue analysis.
• Handle incident triage, escalation, tracking, and resolution.
• Collaborate with internal teams and maintain operational documentation.

Preferred:

• Experience in IIS and Web Hosting.
• Basic Batch Scripting knowledge.
• Experience in production support environments.
• Strong communication skills.