Application Support Engineer _ Bangalore

For the L1 Support Engineer role, we expect candidates to possess the following competencies:

• Good verbal and written communication skills.
• Strong knowledge of SQL, including writing basic to intermediate queries (SELECT, JOIN, GROUP BY, Subqueries, UPDATE, DELETE, etc.).
• Good troubleshooting and analytical skills to identify, isolate, and resolve application issues.
• Understanding of application support processes, including Incident, Problem, and Change Management.
• Basic knowledge of Windows/Linux operating systems.
• Ability to analyse application logs and database errors.
• Basic understanding of web servers (IIS/Apache/Tomcat) and application architecture.
• Knowledge of APIs, REST services, and related troubleshooting tools will be an added advantage.
• Experience in production support and SLA-based incident handling.
• Ability to handle critical production incidents with confidence and ensure timely resolution.
• Strong sense of ownership candidates should take end-to-end responsibility for issues assigned to them, coordinate with internal teams as well as external vendors wherever required, perform continuous follow-ups, and drive the issue to closure rather than only forwarding or escalating it.
• Ability to provide regular updates to stakeholders and ensure effective communication until the issue is fully resolved.