Application Support Engineer

Responsibilities:

1. Support field sales customer & operation

• Ensure needed information is gathered from field sales so that application issues and opportunities can be actively addressed.
• Work with field sales to ensure that quality responses issued to customers, on behalf of by the plant, are closed. • In co-ordination with field sales, provide representation of the company to the customers.

2. Support field sales personnel

• Function as an escalation point for application, manufacturing and quality issues that arise in the field and in coordination with field sales provide rapid response within Southeast Asia region.
• Align internal resources, clearly document and manage plans that translate the customer’s technical issues into solutions that can be delivered.
• Report to Management the impact of application and quality issues on continuing product usage and future sourcing decisions.

3. Build partnerships with customers’ key technical personnel

• Understand customer’s structures and sensitivities.
• Represent the customer-be their internal advocate for quality and service.
• Represent company at technical chapters and organizations within the region.
• Report important industry trends to management.

Requirements:

• Preferable minimum 2 year experience in semiconductor/manufacturing industry.

• Able to communicate in English and Bahasa Malaysia.