Application Support Engineer

Job Summary:

Key Responsibilities

• Provide Level 2 support for the Loan Origination System (LOS) application.
• Investigate, troubleshoot, and resolve application issues within SLA timelines.
• Analyze incidents using SQL queries and perform data validation.
• Coordinate with L1 support, development, and business teams for issue resolution.
• Monitor application health, perform root cause analysis (RCA), and support production releases.
• Handle user queries, defect tracking, and production support activities.
• Create and maintain support documentation and knowledge base articles.

Required Skills

• Hands-on experience in L2 Application Support.
• Strong experience supporting Loan Origination System (LOS) applications.
• Proficiency in writing and analyzing SQL queries (joins, subqueries, stored procedures, data validation).
• Experience in incident management, ticketing tools (ServiceNow, Jira, etc.), and production support.
• Understanding of banking/lending workflows.
• Good analytical and communication skills.