Application Support Engineer

Hiring for our MNC Client

Job location: Chennai

Working Hours: Must be flexible with Time zone as per Indian working hours and Singapore working hours

Key Skills & Experience

Application support experience in core banking / fintech, with focus on iPaaS, SaaS and Cloud solutions.

Hands-on experience with Duco (preferred) else, Xceptor, IntelliMatch, or TLM

Strong knowledge of reconciliation frameworks, regulatory functions, Nostro accounts and application integration workflows.

Infrastructure management across distributed & hybrid architectures (cloud-native + on-premises integration modules).

Proficiency in monitoring & job scheduling tools; strong grasp of observability tools and techniques.

Understanding of banking operations, finance and risk processes; familiarity with ITSM frameworksand compliance requirements.

Collaborates with business, Operations and technology stakeholders to refine reference data requirements & validation rulesand ensure tech readiness for Go-live.

Strong analytical, problem-solving and communication skills; hands-on focus on support stability and resiliency.

Experience band 3-10 Years

Support Scope other than L2 production support

Minor Configuration Changes

Matching-rule updates handled via L3 support.

Changes made and validated in UAT first, followed by user testing / sign-off.

Verified config export then imported into Production.

Change Requests / Enhancements

Business Operations raise the request to L3 support.

Taken up with the vendoras a standard enhancement / change-request workflow.

• Governed with UAT sign-off and controlled Production release

Mandatory Skills:

• Domain: Reconciliation, Nostro Reconciliation
• Tool Experience: Duco(preferred)/Xceptor/IntelliMatch/TLM configure rules
• Knowledge on: Banking operations, finance and risk processes; familiarity with ITSM frameworks
• Others: Production/Application Support, Configuration & Change Management, Analytical & Problem-Solving Skills, Stakeholder Management
• Good to Have : The infrastructure, cloud and monitoring