Application Support Engineer

Provide day-to-day operational support, configuration, and product setup activities on the DXC Assure V4 and Assure Health insurance platforms. Handle incident resolution, service requests, ETL job monitoring, and SQL-based investigations. Act as a bridge between junior analysts and senior engineers, taking ownership of mid-complexity issues and platform configuration tasks.

Role & responsibilities

• Monitor and manage DXC Assure V4 and Assure Health platform incidents and service requests via the ITSM queue within agreed SLA targets
• Perform product configuration and setup tasks on the Assure Health platform including benefit plan parameters, coverage rules, co-pay/deductible structures, provider configurations, amember eligibility setup, and other areas.
• Execute configuration change requests following approved change management processes, ensuring all changes are tested in non-production environments before promotion to production
• Write, test, and execute Microsoft SQL Server queries, stored procedures, and scripts for incident investigation, data correction, and reporting
• Monitor, troubleshoot, and resolve ETL job failures for data feeds including member enrolment, claims, and third-party integrations; escalate complex pipeline issues with full diagnosis
• Execute scheduled maintenance activities including patch verification, environment refreshes, and batch job scheduling
• Liaise with DXC vendor support for product defects, configuration queries, workarounds, and fix verification
• Support UAT and regression testing cycles by preparing test data, configuring test scenarios, and documenting results
• Triage and guide junior support engineers on routine incidents and standard configuration tasks
• Contribute to the knowledge base by documenting new solutions, configuration steps, and ETL runbooks
• Produce weekly incident, SLA, and ETL pipeline health reports for team and management review
• Participate in on-call rotation for after-hours platform support coverage

Desired Candidate Profile

Bachelor's degree in Computer Science, Information Technology, or equivalent

3-5 years of experience in application support and configuration within an enterprise or insurance environment

Hands-on experience with DXC Assure V4 / Assure Health is required

Solid working knowledge of Microsoft SQL Server including query writing, stored procedures, data investigation, and SSMS usage

Experience with SSIS ETL tool transforming data as well as for monitoring, troubleshooting, and executing data integration jobs

Familiarity with health insurance processes (member enrolment, benefits, claims, provider management) to contextualise configuration and support tasks

Certifications and experience in Microsoft Azure cloud is an added advantage

Working knowledge of ITSM tools and ITIL incident and change management processes

Understanding of integration concepts including REST APIs, SFTP file transfers, and batch processing

Microsoft Azure certifications will be an added advantage

ITIL v4 Foundation certification will be an added advantag