Application Support Engineer

Required Skills & Experience

• 4-8 years of experience in Application Support, Techno-Functional Support, or Triage Engineering roles.
• Strong experience supporting and troubleshooting third-party enterprise applications.
• Ability to perform application configuration and resolve small to medium complexity issues independently.
• Knowledge of incident management, problem management, and root cause analysis.
• Experience working with business stakeholders and external vendors.
• Strong analytical and communication skills.
• Experience in Hydro Water Generation / Hydroelectric Power Operations.
• Exposure to operational technology (OT) and power generation applications.
• Experience with OSIsoft / AVEVA PI System.
• Strong working knowledge of PI DataLink for reporting, analysis, and data extraction.
• Familiarity with QA processes and software testing methodologies.
• Understanding of system integrations, interfaces, and data flows.

Nice to Have

• Experience in Utility, Energy, or Power Generation sectors.
• Exposure to SCADA, Asset Management, Maintenance, or Operations applications.
• Knowledge of ITIL-based support processes.