Application Support Engineer

Application Support Engineer

Location: Mumbai - Airoli
Department: IT Application Support
Experience: 5-9 Years

Role Summary

We are seeking a proactive and technically skilled Application Support Engineer to provide end-to-end support for business-critical applications. The role involves incident management, application monitoring, troubleshooting, user support, release coordination, and ensuring application availability while meeting SLA commitments.

Key Responsibilities

• Monitor application of health, performance, and availability.
• Resolve application incidents, service requests, and production issues.
• Perform troubleshooting, log analysis, and root cause analysis (RCA).
• Support application deployments, releases, and change activities.
• Coordinate with Development, Infrastructure, Database, Security, Vendor support team, and Business teams for issue resolution.
• Execute SQL queries for data validation and troubleshooting.
• Maintain tickets, knowledge articles, SOPs, and operational documentation.
• Ensure SLA compliance and provide regular status reports.
• Identify opportunities for automation and continuous service improvement.

Required Skills

• Experience in Application/Production Support.
• Good knowledge of SQL (Oracle/MS SQL/PostgreSQL).
• Familiarity with ITSM tools (Motadata, ServiceNow, ManageEngine, Jira).
• Experience with monitoring tools (OpManager, Zabbix, Grafana,etc.).
• Understanding of Incident, Problem, Change & Release Management.
• Strong analytical,troubleshooting, and communication skills.
• Windows & Linux Operating Systems
• IIS / Apache / Tomcat

REST APIs and Application Integrations

Contact: [email protected]