Application Support Engineer

Position Description

This is a client facing role where you will interact with the client's technical teams. We run a SaaS service for our clients based on CGI's proprietary payment cards platform.

Your future duties and responsibilities

Primary functions are to:

Ensure operational stability by active monitoring and preventive maintenance

Understand clients' business needs and provide appropriate solution to fulfil their needs.

Handle incidents or service requests based on documented steps and routines.

Support team's continuous improvement and innovation initiatives.

Required Qualifications To Be Successful In This Role Degree or Diploma in an IT Technology discipline

Working experience 2 3 years in application support role.

Experience in Unix or equivalent environment.

Have good knowledge of Unix/Linux shell or Perl scripting

SQL database knowledge

Strong technical troubleshooting skills

Ability to work independently and with others

Good communication and interpersonal skills.

Fresh grads are encouraged to apply. Training will be provided.

Preferred Skills:

Payment and Loyalty Card business and systems experience.

Understanding of file transmission protocols

Knowledge of ISO8583 or IFSF standards

ITIL certified

Applying AI tools to help with daily routine tasks.

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.