Application Support Engineer

Key Responsibilities:

• Provide application support for web-based applications hosted on Windows Server & IIS
• Monitor application health and troubleshoot issues
• Investigate and resolve production incidents, including performance and functional issues
• Analyze IIS logs, Windows Event Viewer logs, and application logs for root cause analysis
• Support and maintain Microsoft SQL Server databases (good knowledge of SQL queries and troubleshooting, data validation, and issue resolution)
• Manage IIS configurations (application pools, websites, bindings, SSL certificates)
• Coordinate with development and infrastructure teams for bug fixes and deployments

Technical Skills Required

• Hands-on experience with Windows Server and roles (basic to intermediate level)
• Good knowledge of IIS Web Server (hosting, troubleshooting, configuration)
• Working experience with Microsoft SQL Server queries
• Experience in supporting Dot NET-based web applications (preferred)
• Experience or knowledge in .NET-based web applications development
• Understanding of web technologies (HTTP/HTTPS, APIs, DNS)
• Familiarity with incident management tools (ServiceNow, JIRA, etc.)

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