Application Support Engineer

Key Skills: itsm, Linux, Observability, Azure, Troubleshooting, Kubernetes

Roles and Responsibilities:

• Analyze and resolve complex application and infrastructure incidents escalated from monitoring and first-line support teams.
• Manage day-to-day IT operations activities including incidents, problems, changes, vulnerabilities, and release coordination.
• Support server maintenance activities and coordinate infrastructure upgrades and patching with internal teams and providers.
• Participate in Major Incident Management activities and drive technical resolution during critical outages.
• Operate and maintain monitoring and observability tooling to improve service visibility and operational stability.

Skills Required:

• 7 to 8 years of relevant experience in application support or IT operations.
• Strong hands-on experience in Microsoft Azure, Linux systems, and application support in a production environment.
• Working knowledge of Azure Kubernetes Service, infrastructure operations, and enterprise monitoring platforms.
• Ability to troubleshoot incidents using observability tools, logs, dashboards, and SQL-based analysis.
• Experience working in ITIL-based support processes with SLA/KPI-driven operations and ticket management in JIRA.

Good to Have:

• Exposure to Kubernetes in containerized environments.

Education: Any graduation or post-graduation in IT or related discipline.