Application Support Engineer

Description:

Skills, Abilities, Knowledge:

• Understanding of database administration, database design, and performance tuning.
• Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.
• Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.
• Ability to analyze, translate, and define business requirements into technical solutions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Education:

Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

Required Experience:

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements Other Relevant Experience
• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations