Application Support Engineer

Introduction

We are seeking a proactive and technically skilled Application Support Analyst to provide application support, maintenance, and continuous improvement across a diverse software portfolio. In this role, you will work closely with Product Management, Service Hub, vendors, and IT teams to troubleshoot complex issues, deliver enhancements, manage application performance, and ensure business-critical systems remain reliable, scalable, and aligned with operational and strategic objectives.

What You'll Do

• You'll provide technical application support and maintenance across the software portfolio, acting as an escalation point for the Service Hub and resolving complex incidents, requests, and service issues in line with established ITSM processes and SLA commitments.
• You'll collaborate with Product Management, business stakeholders, vendors, and technology teams to manage product backlogs, support roadmaps, improve application capabilities, conduct service reviews, and ensure operational availability targets are achieved.
• You'll deliver functional and technical enhancements, support project implementations and transitions into business-as-usual operations and contribute to both Agile and Waterfall initiatives.
• You'll perform incident, trend, and backlog analysis; create management information (MI) and reporting packs; maintain knowledge base articles; and drive continuous service improvements across the application estate.
• You'll troubleshoot application, database, and infrastructure-related issues, manage stakeholder communications, identify improvement opportunities, and maintain strong relationships with internal teams, suppliers, and external service providers.

What we offer

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and personal accident insurance.
• Allowances & Support: Transportation/transport allowance and shift allowance.
• Paid Time Off: Generous leave policy to support work–life balance.