Application Support Engineer

Project description

We are looking for the best people to help create the next big thing in digital banking.
Reason to join us

• We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments
• We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team
• We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training
• We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born.
• We are not just professional teams, we are also friends who have fun working together
• If you are an active person and you feel motivated by the creation/development of software solutions, then this is the place to be, you will not get bored.

Responsibilities

Serve as L3 escalation point for complex, critical, and recurring application and platform issues

Build and maintain deep technical knowledge of the application, platform architecture, and technical interfaces

Perform advanced troubleshooting, root cause analysis, and long term problem resolution

Actively enable and upskill L2 support engineers by:

Preparing and delivering regular knowledge transfer and training sessions

Creating, maintaining, and improving technical and operational documentation

Support and drive ITIL processes, including:

Incident, problem, and change management at L3 level

Contribution to post incident reviews and problem records

Work with monitoring and observability solutions to:

Analyze alerts and system behavior

Improve monitoring quality and reduce operational noise

Collaborate closely with engineering, architecture, and service teams to ensure stable and efficient operations

Skills

Must have

Engineering background with proven experience supporting large scale, enterprise platforms

Strong technical curiosity and interest in system architectures, integrations, and technical interfaces

Solid hands on experience with ITIL based operations, including: o Managing escalated incidents o Supporting changes and structured problem management

Experience with monitoring and observability solutions in production environments

Ability to analyze complex technical setups and translate findings into actionable improvements Soft skills:

Strong communication skills, especially when explaining complex topics to non L3 audiences

High willingness to learn, continuously deepen technical expertise, and stay current with technologies

Structured, disciplined, and documentation driven working style

Strong motivation to share knowledge, mentor others, and improve team maturity

Proactive, reliable, and quality focused mindset Languages: English is mandatory (medium-advanced level) German

nice to have

Nice to have

TBD

Other

Languages

English: C1 Advanced

Seniority

Senior

Bucharest, Romania

Req. VR-124820

Information Governance (Application)

BCM Industry

01/09/2026

Req. VR-124820