Application Support Engineer

🌟 We’re Hiring: Application Support Engineer

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Part-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a technology-driven organization focused on keeping business applications stable, secure, and effective across modern digital environments. Our teams work closely with technology and business functions to resolve technical challenges, improve system reliability, and support continuous digital operations. We value technical excellence, responsive service, analytical thinking, and practical innovation.

The Role

We are seeking an experienced Application Support Engineer to provide technical support for business applications and help maintain reliable day-to-day operations. In this part-time, fully remote role, you will investigate incidents, troubleshoot application and integration issues, monitor system performance, and coordinate with engineering and business teams to deliver effective solutions.

The ideal candidate combines strong technical troubleshooting skills with clear communication and a structured approach to incident resolution.

Key Responsibilities

• Provide technical support for business applications, platforms, and related services.
• Investigate, diagnose, and resolve application incidents and technical problems.
• Analyze application logs, system behavior, and error information to identify root causes.
• Monitor application availability, performance, and operational health.
• Coordinate with development, infrastructure, database, and third-party support teams.
• Manage escalated incidents and ensure issues are tracked through resolution.
• Support application releases, configuration changes, testing, and production deployments.
• Maintain accurate incident records, technical documentation, and troubleshooting procedures.
• Identify recurring issues and recommend preventive or long-term solutions.
• Contribute to application stability, automation, service improvements, and operational efficiency.

Requirements

• Bachelor’s degree or equivalent qualification in IT, Computer Science, Engineering, or a related field preferred.
• 3+ years of relevant application support, systems engineering, technical support, or IT operations experience preferred.
• Strong understanding of application troubleshooting, incident management, and system monitoring.
• Knowledge of databases, APIs, integrations, networking fundamentals, and software environments.
• Familiarity with logs, error analysis, service monitoring, and technical diagnostics.
• Proficiency in documenting incidents, solutions, and operational procedures.
• Strong analytical and problem-solving abilities.
• Excellent communication skills when working with technical and non-technical stakeholders.
• Ability to prioritize incidents according to urgency and business impact.
• Professional, organized, adaptable, and capable of working independently in a remote environment.

What We Offer

• Flexible part-time hours within a fully remote working environment.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities to strengthen application engineering and technical support expertise.
• Exposure to modern applications, integrations, cloud environments, and international teams.
• Opportunities to contribute to reliability, automation, and technology improvement initiatives.
• A collaborative engineering culture focused on innovation, ownership, service quality, and continuous learning.