Application Support Engineer

Job Summary

We are looking for an enthusiastic Application Support Engineer to join our support team. The candidate will be responsible for application monitoring, incident handling, troubleshooting, log analysis, SQL-based issue investigation, and coordination with technical teams.

Responsibilities

• Monitor application health, alerts, and system availability.
• Handle incidents and service requests through ticketing tools.
• Perform L1 troubleshooting and initial issue analysis.
• Analyze application logs and error messages.
• Execute basic SQL queries for data validation and troubleshooting.
• Perform basic Linux/Unix troubleshooting.
• Support application deployments, releases, and post-deployment checks.
• Escalate complex issues to L2/L3 teams with proper documentation.
• Maintain incident records, troubleshooting steps, and knowledge articles.
• Coordinate with Development, QA, Database, Infrastructure, and Network teams.

Required Skills

• Basic SQL and database knowledge.
• Basic Linux/Unix commands.
• Application troubleshooting and debugging.
• Basic networking concepts - HTTP, DNS, TCP/IP, APIs.
• Basic knowledge of Java/Python/C#/any programming language.
• Good analytical and problem-solving skills.
• Good verbal and written communication.
• Exposure to ServiceNow/Jira or other ticketing tools.
• Knowledge of monitoring tools such as Grafana, Splunk, Kibana, or Dynatrace.
• Basic Shell scripting.
• Exposure to AWS/Azure.
• ITIL knowledge.
• Basic understanding of application deployment processes.

Qualifications

• Education: B.E./B.Tech/BCA/MCA/B.Sc. Computer Science/IT or related field.
• Experience: 0-1 Years. Freshers with strong technical fundamentals are encouraged to apply.
• Shift: Rotational shifts, including weekends/on-call support, based on business requirements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.