Application Support Engineer

We are seeking a highly motivated and experienced Application Support to join our growing IT team. You will be responsible for providing exceptional technical support for a variety of applications. This position requires a good understanding of ITIL principles and best practices, coupled with deep technical expertise in troubleshooting and resolving complex application issues.

What You ll Be Doing

• Core Responsibilities
• Provide technical support for a variety of enterprise applications.
• Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues, including performance bottlenecks, integration problems, and data integrity issues.
• Monitor application performance and proactively identify and address potential issues.
• Perform root cause analysis of incidents and implement preventative measures to minimize future occurrences.
• Develop and maintain documentation for team processes and procedures.
• Troubleshoot and diagnose application issues using established procedures.
• Participate in projects related to application upgrades, migrations, and implementations.
• Contribute to continuous improvement initiatives within the Application Support team.
• Participate in knowledge sharing sessions and contribute to the team's overall knowledge base.

Experience, Qualification and Skills

• Bachelor s degree in computer science, Information Technology, or a related field (preferred).
• Minimum 5 years of experience in application support or a similar technical role.
• Experience with CRM application.
• Good understanding of ITIL principles and their application to service management.
• Experience with specific ITIL processes (e.g., Incident Management, Problem Management, Service Level Management) a plus.
• Analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Experience with a ticketing system (e.g., ServiceNow, Jira) is a plus.
• Proven experience troubleshooting and resolving application issues.
• Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus.
• Experience with scripting languages (PowerShell, Bash) is a plus.
• Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus.
• Experience with OS Administration (Linux or Windows).
• Experience with Database technologies is preferred.

Desired Candidate Profile

Bachelor s degree in computer science, Information Technology, or a related field (preferred). Minimum 5 years of experience in application support or a similar technical role. Experience with CRM application. Good understanding of ITIL principles and their application to service management. Experience with specific ITIL processes (e.g., Incident Management, Problem Management, Service Level Management) a plus. Analytical and problem-solving skills. Strong communication and interpersonal skills. Experience with a ticketing system (e.g., ServiceNow, Jira) is a plus. Proven experience troubleshooting and resolving application issues. Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus. Experience with scripting languages (PowerShell, Bash) is a plus. Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus. Experience with OS Administration (Linux or Windows). Experience with Database technologies is preferred.