Application Support Engineer

About the role

This is a client facing role where you will interact with the client's technical teams. We run a SaaS service for our clients based on CGI's proprietary payment cards platform.

Key responsibilities

• Ensure operational stability by active monitoring and preventive maintenance
• Understand clients' business needs and provide appropriate solution to fulfil their needs
• Handle incidents or service requests based on documented steps and routines
• Support team's continuous improvement and innovation initiatives

About you

• Degree or Diploma in an IT Technology discipline
• Working experience 2-3 years in application support role
• Experience in Unix or equivalent environment
• Good knowledge of Unix/Linux shell or Perl scripting
• SQL database knowledge
• Strong technical troubleshooting skills
• Ability to work independently and with others
• Good communication and interpersonal skills
• Payment and Loyalty Card business and systems experience (preferred)
• Understanding of file transmission protocols (preferred)
• Knowledge of ISO8583 or IFSF standards
• ITIL certified
• Applying AI tools to help with daily routine tasks.