A
Acesoft Labs
Application Support Engineer
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
18 September 2026
What they need
Role & responsibilities
- User management and Ticket handling.
- Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
- Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
- Monitoring level 1 tickets and routing.
- Handle Priority 1 issues (Major Incident Management)
- Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)
- Process Adherence and Continuous Improvements.
- Tracking & Monitoring all tickets and providing the reports on time for Auditing.
Preferred candidate profile
- Understanding Operational process.
- Experience in handling incident management and addressing the tickets.
- SNOW usage experience.
- User management knowledge & understanding the current application and tool functionality.
- Prior experience in Handling Priority 1 issues (Major Incident Management)
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