Application Support Engineer

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

About BNP Paribas Solutions Philippines Branch:

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services, back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function: ITO Market Operations covers Front Office activities such as ALM/Treasury and Fixed Income, Equity, Derivative local booking. MO consists Control and Investigations, Settlement and Confirmations. MO teams are also in regular contact with Capital Market Middle Office, Regional Back Office’s and Regional Finance. Instrument Referential belongs to CIB ITO - MP - Markets Ops - Transversal Lifecycle Support organization and is in charge of Equities and Derivatives product creation and static/market Data monitoring.

Position Purpose

This role will primarily be part of APS (Application Production Support) team for Connexis Cash, which is made up of 10 people in Paris (Montreuil), 3 people in Montreal, and 5 people in Hong Kong, operating as part of a Follow‑the‑Sun team.

Responsibilities

Direct Responsibilities:

• Monitoring of EOD batches and Online application services using tools like Dynatrace, Geneos, etc.
• Perform SOD, EOD and other application health checks to ensure availability of the system.
• Deep Analysis of Incidents/problems to identify Root cause and Permanent Fixes.
• Ability to understand the production incident, troubleshoot and resolve the incident in a timely manner.
• Work with multiple teams viz, other Support teams, Infra teams, Dev teams et al in a close collaborative way.
• Responsible for Change, problem and capacity management for Corebanking applications.
• Ability to work on multiple incident/problem/service tracking tools for the complete lifecycle management of incidents, problem, change and service tickets.
• Ability to articulate, report and communicate effectively on incidents/problems.

Contributing Responsibilities

• Contribute to the overall application stability and performance.
• Contribute to the overall incident /problem reduction and better collaboration within the team.
• Invoke, coordinate and interact with various teams for timely recovery.
• Meet goals and KPIs as set by the department manager

Technical & Behavioral Competencies

• Excellent Knowledge on , Unix / Shell scripts,Oracle /PL-SQL,Autosys and Good knowledge of Application Production Support Processes and tools

Behavioral Competencies

• Able to work in shifts and flexible hours on request
• Strong Analytical and troubleshooting skills
• Strong written and verbal communication skills
• Self-motivated, with strong ability to work both independently and with the team
• Collaborative nature and Positive attitude with receptiveness to feedbacks

Preferred to have

:

• Knowledge on Java, WebSphere
• ITIL Certificate
• Development/ Support experience in Corebanking
• Knowledge of MF COBOL, Informatica, BI4.x, Dynatrace, Python

Experience and Specific Qualifications:

• Engineering Graduate in any discipline or Masters in Information Technology
• Experience Band: Overall 7+ Years of IT experience preferably in Application Production Support