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Prominent Management Solutions
Application Support Engineer
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹425,000 / year
Location:
Delhi, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for desktop and software issues.
- Troubleshoot application related problems using various tools and techniques.
- Escalate complex issues to senior technicians or third-party vendors when necessary.
- Document customer interactions, troubleshooting steps, and resolutions in a timely manner.
- Maintain accurate records of all incidents, including tickets created, resolved, and closed.
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