Application Support Engineer

• Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.

  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Providing software application support under the supervision of the Senior Engineer.
  • Finish all assigned tasks with quality within the defined timebox.
  • Conducts unit testing and integration testing, executing the necessary bug fixing.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.
  • Assign and review of users access requests.
  • Answer, evaluate, and prioritize requests for assistance from users
  • Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
  • Collect information about problems and lead user through diagnostic procedures to determine source or error
  • Collect information about problems and lead user through diagnostic procedures to determine source or error
  • Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
  • Develop and report application support analysis reports including tickets details and corrective actions.

Desired Candidate Profile

• Work Experience Minimum: ▪ 4+ years proven IT experience performing hands-on software development roles. Preferred: ▪ 8+ years of relevant work experience ▪ Agile driven development