Application Support Engineer

• Monitor application health and performance, proactively identify and flag issues before they impact users.
• Diagnose, debug, and resolve software defects across the front-end (React.js) and back-end (Django Rest Framework) stack.
• Apply platform configuration changes to meet evolving requirements; escalate anything beyond configuration to the core development team.
• Manage and prioritize incoming support tickets, ensuring SLA adherence on response and resolution times.
• Perform routine maintenance, patches, minor updates, database health checks to keep the application stable and secure.
• Act as the liaison between the various company stakeholders and the vendor core engineering team for escalations, bug reports, and feature requests.
• Maintain support documentation, a known-issues log, and resolution runbooks for recurring queries.
• Provide first-level guidance/training to end users on platform usage where needed.
  Stay current on platform updates and releases to support users effectively.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in developer, application support, maintenance, or a similar role ( must be able to read and debug code).
• Working knowledge of React.js and Django Rest Framework (DRF)
• Familiarity with RESTful APIs and how front-end/back-end components interact.
• Experience with PostgreSQL or other relational databases — able to run and interpret queries for diagnostics.
• Familiarity with a ticketing/support tool (e.g. Freshdesk, Zendesk, Jira Service Management).
• Basic understanding of Git/version control.
• Strong troubleshooting skills and attention to detail.
• Fluent in English
• Based in Thailand; able to work local business hours and coordinate with the India-based core team.
• Comfortable working independently, managing priorities across multiple concurrent support queries.
• Customer-service orientation
• Familiarity with cloud platforms (AWS or similar) is a plus.