Application Support Engineer

Job Title: Application Support Engineer

Experience: 0-1 Year

Working Days: Mon-Fri (Rotational Shift Between 6 AM to 11 PM)

Working Mode: Work from office (Whitefield, Bengaluru Office)

About Us:

XfilesPro Labs Pvt.Ltd. is a leading SaaS company specializing in innovative Salesforce document and data management solutions. As a trusted Salesforce ISV partner,XfilesPro Labs offers a robust portfolio of over five B2B applications on AppExchange, under the brandsXfilesPro and Data Archiva. Their document management suite includes powerful tools for document generation, storage, and full lifecycle management, while their data management solutions provide seamless archiving and backup capabilities.XfilesPro Labs is committed to transforming the way businesses manage their Salesforce data and documents, driving efficiency and innovation.

Job Summary:

We are looking for an enthusiastic Application Support Engineer to join our technical support team. This is an excellent opportunity for fresh graduates who are interested in building a career in application support, cloud technologies, databases, APIs, and enterprise software.The selected candidate will be trained on our products and technologies and will work closely with customers, development teams, QA, and implementation teams to troubleshoot application issues and provide timely resolutions.

Key Responsibilities:

• Provide Level 1 (L1) technical support for software applications.
• Understand customer-reported issues and perform initial troubleshooting.
• Reproduce reported issues and document findings clearly.
• Monitor support tickets and ensure timely responses and follow-ups.
• Troubleshoot application configuration, user access, permissions, and integration-related issues.
• Analyze application logs and error messages to identify possible root causes.
• Perform basic database queries for troubleshooting and data verification.
• Assist with API and integration troubleshooting.
• Coordinate with development and QA teams for issues requiring deeper investigation.
• Test fixes and validate resolutions before communicating them to customers.
• Maintain proper documentation of issues, solutions, and troubleshooting procedures.
• Participate in product training and continuously improve product knowledge.
• Follow defined SLAs and support processes.
• Communicate professionally with customers through email, calls, and support tickets.

Technical Skills

Basic knowledge or academic exposure to:

• SQL and relational databases
• REST APIs and JSON
• Web applications and HTTP/HTTPS concepts
• Cloud technologies such as AWS, Azure, or Google Cloud
• Windows/Linux fundamentals
• Software troubleshooting and debugging concepts

Knowledge of Salesforce, PostgreSQL, AWS, Azure, or Microsoft SharePoint would be an added advantage but is not mandatory.

Required Skills

• Strong analytical and problem-solving ability
• Good written and verbal communication skills
• Willingness to interact with customers
• Ability to understand technical problems and explain solutions clearly
• Strong learning attitude and interest in new technologies
• Ability to work effectively within a team
• Good attention to detail
• Ability to prioritize multiple support requests

Educational Qualification

B.E./B.Tech/BCA/B.Sc/MCA/M.Sc or equivalent degree in:

• Computer Science
• Information Technology
• Electronics
• Computer Applications

To apply, please email your updated resume to: [email protected] & [email protected]

Note: Please apply only if you are available to attend the in-person interview rounds and work from the office on a full-time basis.