Application Support Engineer

We are looking for two experienced professionals in the following areas:

• Application Support – Core Banking:

One resource with strong experience in core banking systems to assist with the maintenance, troubleshooting, and enhancement of our core banking applications.

• Application Support – Compliance/Risk Monitoring:

One resource with expertise in compliance and risk monitoring applications to ensure with the maintenance, troubleshooting, and enhancement of our compliance application.

Key Responsibilities

System Administration & Support:

• Provide L2/L3 technical support for the NICE Actimize suite (e.g., ACT One, Watchlist Compliance, SAM, ERCM, IFM-X) in a 24/7 banking environment.
• Monitor system health, performance, and batch job processing (e.g., scenario execution, case management workflows).
• Investigate, diagnose, and resolve complex technical incidents and service requests related to application errors, data feed issues, and user access.
• Perform routine application maintenance, including patching, upgrades, and environment refreshes in coordination with the infrastructure team.

Configuration & Business Rule Management:

• Implement and test changes to scenario tuning, rules, parameters, and risk models within the Actimize platform as directed by the Compliance team.
• Support the back-testing and calibration of fraud and AML scenarios to optimize alert quality and reduce false positives.
• Manage reference data, watchlists, and other static data configurations within the systems.

Data Integration & Analysis:

• Troubleshoot and support real-time and batch data feeds from core banking systems (transactions, customer data) into Actimize.
• Write basic SQL queries to investigate data discrepancies, validate feed completeness, and support ad-hoc data analysis for the business.
• Collaborate with data engineering teams to resolve data pipeline issues affecting Actimize.

Stakeholder Collaboration & Documentation:

• Act as a liaison between IT infrastructure, application vendors (NICE), and business users (Compliance/Fraud Investigators).
• Create and maintain detailed technical documentation, including system configurations, support procedures, and knowledge base articles.
• Provide training and guidance to L1 support staff and end-users on system functionality and best practices.

Qualifications & Experience

Required:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• 3+ years of hands-on experience administering, configuring, and supporting the NICE Actimize platform in a banking or financial services environment.
• Strong understanding of AML and Fraud typologies, scenarios, and investigative processes.
• Proven experience with SQL for data querying and analysis.
• Solid understanding of Unix/Linux commands and basic shell scripting.
• Excellent problem-solving and analytical skills with a keen attention to detail.

Highly Desirable:

• NICE Actimize professional certifications (e.g., Certified Administrator).
• Experience with other financial crime systems (e.g., Oracle Mantas, SAS AML, Featurespace).
• Knowledge of UAE banking systems and payment networks (SWIFT, IPI/FTS, NPSS, WPS etc.).
• Familiarity with ITIL framework principles (Incident, Problem, Change Management).