Application Support Engineer

Job Title: Application Support Engineer L1 PL/SQL

Experience: 1.1 3 Years
Location: Viman Nagar, Pune
Work Mode: Work From Office (WFO)
Notice Period: Immediate to 7 Days

Job Description

We are looking for an Application Support Engineer L1 with hands-on experience in PL/SQL, PostgreSQL, Postman API, and ITIL processes. Candidates must have experience working in the Life Insurance domain.

Key Responsibilities

• Provide L1 Application Support for business-critical applications.
• Monitor applications and troubleshoot production issues.
• Analyze application and database-related issues and provide timely resolution.
• Work with PL/SQL and PostgreSQL databases for queries, data validation, and troubleshooting.
• Perform API testing and troubleshooting using Postman.
• Follow ITIL processes for incident, service request, and problem management.
• Coordinate with development and higher-level support teams for issue resolution.
• Maintain proper incident documentation and follow defined SLA processes.

Mandatory Skills

• Life Insurance Domain – Mandatory
• L1 Application / Production Support
• PL/SQL
• PostgreSQL
• Postman / API Testing
• ITIL Process

Good to Have

• Python knowledge
• Unix/Linux basics
• Application monitoring and troubleshooting
• Incident and problem management

Interview Process

• 2 Technical Rounds – Face-to-Face
• Laptop is mandatory for the interview.