Application Support Engineer

Role & responsibilities

• Troubleshoot and resolve any issues users have with a software application via various communication channels, such as email, phone, online chats and in-person
• Identify bugs and problems.
• Effective Management of UAT and Production Environment.
• Perform RCA to identify and determine solutions.
• To perform log analysis or detailed debugging or use diagnostic tools to identify and resolve user issue.
• To collaborate with other software development team members, such as system administrators, developers and testers, to fix complex problems and provide timely resolutions for end users.
• To monitor the application's performance to identify and eliminate bottlenecks, apply patches and updates to improve performance.
• Actively participate in quarterly DR Drill.
• Documentation.

Preferred candidate profile

• Skilled in diagnosing and resolving application issues.
• Proficient in utilizing monitoring tools and collaborating with teams .
• Sound Technical Knowledge and Clear Communication Skillset
• Java certified
• Ensure Confidentiality of Data and Compliance with Industry standards and regulation.