Application Support Engineer

What are we looking for
A System & Application support engineer with production support experience, handling an ecosystem containing Mobile App/Web App with application layer/business logic/data hosted in cloud infra. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service.

Must have skills:

• 3 To 6 years of experience in Level 2 Application (mobile & web) support
• Knowledge on cloud monitoring tools such as AWS CloudWatch, Datadog , ELK
• Debugging log analysis data validation skills to isolate issues
• Knowledge of AWS Services
• Hands on experience in Application monitoring, Incident management, SLAs & Escalations
• Proven experience in using any major ITSM tools (JIRA preferred)
• Hands on experience with good command on Database (SQL & NO SQL ) handling
• Good command in Microsoft Office suite
• Strong analytical and problem-solving skills
• Willing to work in rotational based 24X7 Shifts

Good to have skills:

• Automotive Connected Car eco system knowledge
• Experience in Change Management Process
• Connected car feature understanding
• QA Testing of Web or Mobile apps

What will be the roles and responsibilities

• Incident handling, Issue analysis, Investigate & Gather necessary data/insights
• Incident escalation based on workflows
• In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident
• Monitoring Dashboard of cloud applications
• Monitoring and acting based on the auto-alerts generated from system using runbooks
• Report creation and publishing to required stake holders
• Coordinating with multiple stakeholders across different geographies to ensure the ticket closure
• Execute sanity check for the application (iOS, Android) as & when required
• Responsible for maintaining the procedures/run books, workflows, work instructions used by the ops team
• Fulfil any ad-hoc data or report request queries from different functional groups

We are looking only for immediate joiners.