Application Support Engineer

We are seeking a skilled Application Support Analyst with 3–7 years of experience to provide technical and functional support for business-critical applications. The ideal candidate will be responsible for incident management, troubleshooting, monitoring, root cause analysis, and ensuring application availability and performance.
Key Responsibilities

• Provide Level 1 and Level 2 application support for business applications.
• Monitor application health, performance, and availability.
• Analyze, troubleshoot, and resolve application-related incidents and service requests.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, infrastructure, database, and business teams to resolve complex issues.
• Manage incident, problem, and change management activities following ITIL processes.
• Monitor application logs and system alerts to proactively identify issues.
• Execute application deployments, patches, and configuration changes as required.
• Create and maintain support documentation, knowledge base articles, and standard operating procedures.
• Participate in on-call support and production support activities when required.
• Ensure compliance with SLAs and provide regular status updates to stakeholders.

Technical Skills Required

• Strong experience in application support, production support, or technical support environments.
• Knowledge of SQL and database troubleshooting.
• Experience analyzing application logs and troubleshooting production issues.
• Understanding of ITIL processes (Incident, Problem, and Change Management).
• Experience with ticketing tools such as ServiceNow, Jira, or similar.
• Familiarity with Windows/Linux environments.
• Basic understanding of APIs, web services, and integrations.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person