Application Support Engineer

We are looking for an Accountant who can provide application support, incident management, troubleshooting, vendor coordination, and knowledge management. The successful candidate will act as a trusted application support resource, ensuring service stability, timely resolution of incidents, and a strong user experience.

Responsibilities:

• Provide frontline and escalation support for assigned applications, including working papers, tax software, cloud solutions, enterprise platforms, or internally developed tools.
• Assess incoming requests, determine root cause, and resolve or escalate issues promptly to development teams, product owners, or thirdparty vendors as required.
• Build trust with internal users through professionalism, responsiveness, and clearly communicated solutions.
• Document troubleshooting steps, resolutions, and workarounds in the knowledge base; support KCSaligned content creation.
• Assist in preparing release notes, training materials, and userfocused documentation.
• Develop a strong understanding of application functionality from the users perspective to improve business processes.
• Identify recurring issues and collaborate with development or product teams to improve system stability and usability.
• Contribute ideas to enhance operational workflows, user experience, or support processes.
• Engage with internal product leaders, SMEs, developers, and external vendors to resolve prioritized issues.
• Escalate complex or unclear issues with thorough documentation and clarity.

Requirements

Skills:

• Experience with business applications such as working paper systems, tax applications, CRM/ERP platforms, or enterprise productivity tools depending on domain assignment.
• Strong troubleshooting, analytical thinking, and problemsolving skills.
• Excellent communication skills with the ability to translate technical issues into language understandable by nontechnical users.
• Demonstrated customerservice mindset and ability to build professional relationships.
• Collaborative approach with a willingness to learn and crosstrain.

Educational Qualifications:

• Bachelor Or Masters Commerce/Accounting
• Bachelor Or Master of Business Administration