Application Support Engineer

Application Support Engineer

Responsibilities

• Troubleshoot and resolve production application issues.
• Perform root cause analysis and implement permanent fixes.
• Partner with development, infrastructure, and support teams to resolve complex issues.
• Monitor application and SQL Server database performance and identify bottlenecks.
• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
• Automate repetitive operational tasks using scripts and tools.
• Improve system scalability, availability, performance, security, and capacity.
• Support continuous improvement of operational processes and customer experience.
• Identify gaps and dependencies across the technical ecosystem.
• Utilize DevOps and CI/CD tools to improve reliability and operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 8-10 years of related experience.
• Experience supporting Java-based applications and SQL Server databases.
• Experience with Java, Angular, Kafka, and SQL.
• Knowledge of Agile, DevOps, Site Reliability Engineering (SRE), and software development practices.

Technical Skills

• SQL Server performance tuning, execution plan analysis, deadlock identification, and stored procedure debugging.
• Ability to read, understand, and troubleshoot Java code.
• Familiarity with job scheduling and configuration management.
• Experience with Unix/Linux, shell scripting, and Tomcat.
• Experience with AWS, Amazon S3, Azure, Docker, Ansible, Python, Splunk, and AppDynamics.
• Ability to use monitoring tools to identify and troubleshoot application issues.

Additional Requirements

• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Attention to detail and ability to work in a fast-paced environment.
• Experience in securities or financial services is a plus.
• Interest in AI technologies, AI Agents, and Microsoft Copilot.