Application Support Engineer – DocuSign

About the role

We are looking for a Technical Support Engineer with strong experience in DocuSign to provide Tier 2/Tier 3 technical support, troubleshoot integrations, and support agreement workflows across the organization.

Key responsibilities

• Manage DocuSign platform administration, including user provisioning, Org Admin configurations, SSO settings, and security permissions.
• Troubleshoot complex issues involving template routing, conditional logic, firewall/network whitelisting, and Identity Verification (IDV).
• Monitor and troubleshoot DocuSign Connect webhooks and API integrations.
• Support integrations with platforms such as Salesforce, Workday, and internal ERP systems.
• Support envelope corrections, voiding processes, and Web Form deployments.
• Support Contract Lifecycle Management (CLM) processes, including contract generation, redlining, clause management, and post-execution storage.
• Monitor platform activity and help maintain secure and reliable agreement workflows.
• Provide technical guidance and support to end users and developers.

About you

• 3+ years of experience administering DocuSign eSignature, Org Admin, or CLM platforms.
• Strong experience with DocuSign and enterprise platform administration.
• Knowledge of browser-side troubleshooting, including cookies and JavaScript.
• Understanding of REST APIs, JSON/XML payloads, and API integrations.
• Knowledge of SSO/SAML 2.0 protocols.
• Strong troubleshooting and problem-solving skills.
• Ability to analyze complex document workflows and identify technical issues.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• DocuSign Administrator or Specialist certification is a plus.