Application Support Engineer – Engineering Applications

• 5 - 8 years' experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support)

• Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.

• Strong troubleshooting skills across applications, databases, and hybrid cloud environments

• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service

• Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)

• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Issue tracking and reporting using tools

Technical Skills Required as mandatory (4+ skills from below):

• Bluebeam

• Adobe Suite

• Microsoft Office

• Autodesk Applications

• Bentley Applications

• Basics of SQL

• Basic understanding of CAD Applications

• HQMS

• Clarity

• Production Support Focus