Application Support Engineer Epic Systems

Role & responsibilities

Application Support Engineer Epic Systems

Job Title: Application Support Engineer
Experience: 4+ Years
Location: Pune
Primary Skill: Epic Systems

Job Summary

We are looking for an experienced Application Support Engineer with strong expertise in Epic Systems to support and maintain critical business applications. The candidate will act as a software detective, identifying, analyzing, troubleshooting, and resolving application issues across multiple components.

The role involves application monitoring, incident management, root-cause analysis, stakeholder communication, and continuous improvement of support processes.

Roles & Responsibilities

• Provide application support and troubleshoot issues related to Epic Systems.
• Independently analyze and resolve production/application incidents.
• Monitor application performance and identify system anomalies proactively.
• Perform issue investigation, root-cause analysis, and provide effective solutions.
• Collaborate with cross-functional and technical teams to ensure smooth application functionality.
• Participate actively in team discussions and contribute technical solutions.
• Document incidents, troubleshooting steps, root causes, and resolutions.
• Follow incident, problem, and change management processes.
• Identify opportunities to improve application support efficiency and reliability.
• Act as a Subject Matter Expert (SME) for assigned applications.
• Provide technical guidance and knowledge sharing to junior team members.
• Communicate technical issues and resolutions effectively to technical and non-technical stakeholders.

Required Skills

• 4+ years of hands-on experience with Epic Systems.
• Strong application support and troubleshooting experience.
• Excellent analytical and problem-solving skills.
• Experience with incident management and production support.
• Knowledge of application monitoring and support methodologies.
• Ability to perform root-cause analysis and resolve complex issues.
• Good understanding of software/application lifecycle processes.
• Strong communication and stakeholder management skills.
• Ability to work independently in a fast-paced support environment.