Application Support Engineer (Fintech / Banking Systems)

🌟 Why Join Us?

Are you ready to take your technical career to the next level within mission-critical financial systems? Blitz is looking for an Application Support Engineer to ensure the high availability, stability, and performance of our enterprise SWIFT Payment services.

In this role, you will work directly on enterprise banking transactions, gain hands-on regional exposure, and be trained in specialized financial messaging protocols.

🎯 What You Will Do

• Application Operations & Troubleshooting: Provide L1/L2 technical support for core payment and SWIFT transaction systems; investigate payment processing bottlenecks, connectivity, and message routing issues.
• System Health & Maintenance: Monitor application logs, scheduled jobs, and system alerts to detect and resolve anomalies before they impact operations. Coordinate software patches, regular maintenance, and system backups.
• Incident & Change Management: Track incidents via ticketing platforms, perform root cause analysis (RCA), and collaborate closely with regional infrastructure, network, and development teams to prevent recurrence.
• Stakeholder Collaboration: Act as a reliable technical partner for external service providers and key banking stakeholders.
• Knowledge Sharing: Build and maintain operational runbooks and troubleshooting guidelines.

🔍 What We Look For

• Experience: 2 to 5 years of hands-on experience in Application Support, Production Support, or Technical Systems Operations. Experience in Banking, Fintech, or Financial Services is an advantage.
• Core Technical Skills: Solid working proficiency with SQL queries (data extraction, log checking, troubleshooting). Good understanding of Linux/Unix or Windows Server environments and shell/scripting basics. Proven analytical mindset and methodical troubleshooting skills.
• Communication: Good professional English skills (reading, writing, and comfortable communicating in cross-border team discussions).
• Work Approach: Ownership mentality, discipline in following standard operating procedures, and openness to participate in on-call/shift support rotations when needed (fully supported by company compensatory policies).

Nice to have (Not strictly required – Training provided):

• Prior experience with SWIFT messaging (FIN, MT/MX ISO 20022) or payment gateways.
• Familiarity with ITIL processes, basic networking concepts, or cloud platforms (AWS/Azure).

🎁 What We Offer

• Competitive Package: Attractive base salary reflecting experience, plus clear allowances and compensatory leave for on-call duties., supportive team culture, and an international working environment.
• Domain Mastery: In-depth training and mentorship on global financial messaging (SWIFT) and payment gateway standards.
• Career Growth: Transparent advancement path toward Technical Lead, Solution Specialist, or DevOps/Systems Engineer.