Application Support Engineer (Fresh Graduates)

About the role

To support the day-to-day operation and stability of IT systems by monitoring system health, assisting with basic troubleshooting and service requests, and escalating complex issues to the appropriate technical teams.

Key responsibilities

• Monitor daily system operations and assist in identifying and resolving basic system issues.
• Provide first-level troubleshooting for incidents and service requests, following established procedures and guidelines.
• Assist in investigating system errors and operational issues, and escalate more complex concerns to senior engineers when necessary.
• Support users by addressing basic technical concerns, service requests, and system-related issues.
• Coordinate with L1 support, engineers, and business teams to help ensure smooth and continuous system operations.
• Follow defined SLA and incident management procedures and ensure issues are properly tracked until resolution.
• Document incidents, troubleshooting steps, resolutions, and service requests accurately.
• Assist in maintaining operational reports, knowledge base articles, and system documentation.
• Participate in routine system checks, health monitoring, and other operational activities.
• Learn and apply standard troubleshooting, incident management, and IT service management practices.

Qualifications:

• Graduate of Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Hands-on experience with SQL through academic projects, internship/OJT, personal projects, or professional experience.
• Basic to hands-on experience with Java, including understanding of object-oriented programming and application fundamentals.
• Basic understanding of IT systems, application support, troubleshooting, and incident management.
• Strong analytical and problem-solving skills with the ability to investigate and identify the cause of basic technical issues.
• Good communication and documentation skills, with the ability to coordinate effectively with technical and business teams.
• Willingness to learn new technologies, tools, and IT operations processes.
• Ability to follow established procedures, troubleshoot issues systematically, and escalate complex concerns when necessary.
• Willing to work on a hybrid setup and report to the office as required.
• Willing to work in a support/operations environment, including assigned shifts or schedules if applicable.
• Fresh graduates are welcome to apply; internship/OJT or academic project experience in IT support, application development, SQL, or Java is an advantage.